Last Updated: August 9, 2026
This Delivery Policy explains how InfluencerBrand delivers its customized eCommerce store-building services and related digital deliverables.
By purchasing a service from InfluencerBrand, you acknowledge and agree to the terms outlined below.
1. Digital Service Delivery
InfluencerBrand provides digital and professional services. No physical products are shipped to clients unless specifically agreed otherwise in writing.
Depending on your selected package, delivery may include:
- Completed Shopify or WordPress/WooCommerce store
- Store design and configuration
- Product research and product listings
- Supplier research and setup
- Custom branding and logo assets
- Website and product copy
- Payment gateway configuration
- Social media integrations
- Applicable store pages and policies
- Launch-related materials
- Access credentials or ownership transfer information
Final deliverables may be provided through the completed website, account transfer, email, shared digital files, or another appropriate electronic method.
2. Estimated Delivery Time
Our standard store-building projects are generally targeted for completion within 10–15 days after the project officially begins.
The delivery timeline may vary depending on the selected package, project complexity, customization requirements, client response time, revisions, and third-party services.
Unless expressly agreed otherwise in writing, delivery dates are estimates rather than guaranteed deadlines.
3. When the Delivery Timeline Begins
The estimated delivery period normally begins after:
- Required payment has been received
- The client has provided the necessary project information
- Required account access or credentials have been provided
- Important niche, platform, branding, or project requirements have been confirmed
If required information is incomplete, the project timeline may begin once the necessary information has been received.
4. Client Responsibilities
Clients are expected to provide requested information, feedback, approvals, content, credentials, and other project requirements within a reasonable period.
Delays caused by missing information or late responses may extend the estimated delivery date.
Examples include delays in providing:
- Store or platform access
- Domain information
- Branding preferences
- Product preferences
- Payment gateway details
- Required approvals
- Feedback on designs or revisions
5. Revisions and Delivery Time
Where included in the selected package, clients may request revisions before final launch.
Revision requests may extend the original estimated delivery timeline depending on the number and complexity of requested changes.
Unlimited revisions, where offered, apply to reasonable modifications within the originally agreed project scope. They do not guarantee completion within the original estimated timeframe when multiple or substantial revisions are requested.
6. Changes to Project Scope
If a client requests significant changes after the project has started, including a change of niche, platform, branding direction, store structure, or major functionality, additional delivery time may be required.
Requests outside the original project scope may also require additional fees.
Any significant changes affecting delivery will be communicated where reasonably possible.
7. Third-Party Delays
Our projects may depend on third-party platforms or providers, including Shopify, WordPress, WooCommerce, hosting providers, domain registrars, payment gateways, plugins, applications, suppliers, or other external services.
InfluencerBrand is not responsible for delays caused by circumstances outside our reasonable control, including:
- Platform outages
- Account verification
- Payment gateway approval
- Domain propagation
- Hosting issues
- Supplier availability
- Third-party application problems
- API or integration issues
- Changes to third-party policies or systems
We will make reasonable efforts to minimize the impact of such delays.
8. Delivery and Client Review
Once the store is substantially completed, we may provide the client with access to review the project.
The client should review the store and notify us of any eligible revision requests or technical concerns before final approval or launch.
A project may be considered delivered when the agreed deliverables have been made available to the client, even if the client chooses to delay the public launch of the store.
9. Final Handover
After the applicable project requirements are completed and payments have been satisfied, we may complete the final handover through methods such as:
- Transferring store ownership or administrative access
- Providing website login credentials
- Connecting the client’s domain
- Providing applicable branding or digital assets
- Providing launch documentation or related materials
Clients are responsible for safely storing account credentials and maintaining their accounts after handover.
10. Client-Caused Project Holds
If a client becomes unresponsive or does not provide required information, feedback, credentials, or approvals, the project may be placed on hold.
The original delivery timeline will no longer apply while the project is on hold.
When the client returns, the project may be rescheduled based on current workload and availability.
11. Post-Launch Technical Support
Where included in the selected package, InfluencerBrand provides up to 60 days of technical support after launch for qualifying issues related to the work originally delivered.
Post-launch support is separate from the initial project delivery period.
Unless specifically agreed otherwise, support does not include ongoing store management, additional products, major redesigns, new functionality, marketing management, or problems caused by third-party services or client modifications.
12. Delayed Delivery
If we anticipate a material delay within our control, we will make reasonable efforts to notify the client and provide an updated estimated completion timeframe.
A delay does not automatically qualify for a refund where the delay results from client actions, requested revisions, scope changes, third-party services, or circumstances outside our reasonable control.
Refund eligibility, where applicable, is governed by our Return & Refund Policy and applicable law.
13. No Physical Shipping
InfluencerBrand primarily provides digital services and digital deliverables.
Unless expressly stated otherwise for a particular order, no physical item will be mailed or shipped, and physical shipping charges do not apply.
14. Questions About Your Delivery
If you have questions regarding your project status, expected delivery, or completed deliverables, please contact us at:
Email: contact@influencerbrand.store
Please include your name and relevant project or order information so we can identify your project and assist you.