Last Updated: August 9, 2026
Thank you for choosing InfluencerBrand. This Return & Refund Policy explains how cancellations and refund requests are handled for services purchased through influencerbrand.store.
Because InfluencerBrand provides customized digital and professional services—including research, branding, store design, development, product setup, and related work—our services require time and resources that are allocated specifically to each client.
By purchasing a service from InfluencerBrand, you agree to this Return & Refund Policy.
1. Customized Services
Our Shopify and WordPress/WooCommerce store-building services are created specifically for each client’s niche, audience, branding, products, and project requirements.
Work may include niche research, product research, supplier research, branding, design, copywriting, development, integrations, configuration, revisions, and other customized services.
Because this work is personalized and cannot generally be resold to another client, payments become non-refundable once work on the project has started, except where otherwise required by applicable law.
2. Cancellation Before Work Begins
If you wish to cancel your order before work has started, please contact us as soon as possible.
If no research, planning, design, development, supplier sourcing, branding, content creation, account setup, or other project work has begun, we may approve a cancellation and refund.
Any non-refundable transaction fees or third-party costs already incurred may be deducted where permitted.
3. Cancellation After Work Has Started
Once work on your project has begun, payments are generally non-refundable.
This applies even if:
- You change your mind about launching the store
- You decide not to continue with the selected niche
- Your personal or business circumstances change
- You stop responding during the project
- You decide to use another service provider
- You no longer wish to use Shopify, WordPress, or WooCommerce
- You decide not to launch the completed store
This policy reflects the customized research, creative work, development time, and resources already committed to your project.
4. Completed and Delivered Projects
Refunds are not available after a project has been completed, approved, delivered, transferred, or launched.
If you identify a technical issue related to work included in your original project scope, please contact us so we can review and address it under the applicable revision or support terms.
5. Revisions Instead of Refunds
Our store-building packages may include unlimited revisions before launch as stated in the applicable package.
If you are dissatisfied with an aspect of the work that falls within the original agreed project scope, we encourage you to request a revision rather than a refund.
Unlimited revisions apply to reasonable changes within the original scope and do not include completely new projects, new niches, platform changes, additional stores, major new functionality, or other work outside the original agreement.
6. Change of Niche or Project Scope
If you request a significant change after work has begun—such as changing your niche, target market, platform, branding direction, or fundamental project requirements—the work already completed remains non-refundable.
Substantial changes may be treated as additional work and may require additional fees or a revised project timeline.
7. Third-Party Fees
InfluencerBrand may use or assist with third-party services such as:
- Shopify
- Hosting providers
- Domain providers
- Premium themes
- Plugins or applications
- Payment processors
- Supplier platforms
- Other external tools or services
Fees paid directly to third parties are governed by those providers’ own refund and cancellation policies.
InfluencerBrand cannot guarantee or issue refunds for charges collected directly by independent third-party providers.
8. Project Delays
A delay does not automatically qualify an order for a refund when the delay results from circumstances such as:
- Late client responses
- Missing information or credentials
- Delayed feedback or approvals
- Client-requested revisions
- Changes to the original project scope
- Supplier or product availability
- Third-party platform issues
- Payment gateway verification
- Technical circumstances outside our reasonable control
We will make reasonable efforts to communicate material project delays and continue working toward completion.
9. Client Inactivity or Abandoned Projects
If a client stops responding or fails to provide required information, feedback, credentials, or approvals, the project may be placed on hold.
Payments for work already started remain non-refundable.
If an inactive project is later resumed, timelines may be adjusted based on current availability and project requirements.
10. Post-Launch Support
Where included in your package, eligible technical issues may be addressed during the applicable post-launch support period.
Post-launch support is intended to resolve qualifying technical problems related to the work originally delivered and is not a refund period.
It does not provide a right to request a refund after a store has been completed or launched.
11. Duplicate or Incorrect Payments
If you believe you were charged more than once for the same order or an incorrect amount was processed, please contact us promptly.
We will review verified billing errors and correct eligible duplicate or incorrect charges where appropriate.
12. Failure to Deliver Services
If InfluencerBrand is unable to provide a paid service for reasons within our control and no reasonable alternative or resolution can be provided, we may issue an appropriate full or partial refund based on the circumstances and the amount of work already completed.
This section does not apply to delays or failures caused by client actions or independent third-party services.
13. Chargebacks and Payment Disputes
If you have a concern regarding a payment or project, we encourage you to contact us first so we have an opportunity to review and resolve the issue.
Initiating a chargeback does not automatically cancel contractual obligations or determine refund eligibility.
We reserve the right to provide relevant project records, communications, approvals, delivered work, and transaction information to the applicable payment processor when responding to a payment dispute.
14. How to Request a Cancellation or Refund Review
To request a cancellation or ask us to review a payment issue, contact us at:
Email: contact@influencerbrand.store
Please include your name, order or project details, and a brief explanation of your request.
We may request additional information where reasonably necessary to verify the order and review the request.
15. Exceptions Required by Law
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded or limited under applicable law.
Where mandatory law provides rights that conflict with this policy, those mandatory rights will apply.
16. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.